Interactive Intelligent Multimedia Token Number Management Bank
Shangxu Queue Management System is an Intelligent Multimedia Queue
Management Solution that allows achieving a better and effective
quality of service to customers.
This solution allows a customer to take a sequentially numbered
ticket that automatically organizes the queue flow. In this way,
the system help to provide comfort as well as fairness to customers
that know their place in the queue is secure, receiving additional
information concerning the expected wait time. Therefore, customers
can either take a seat comfortably or browse surrounding services.
When the ticket number is called forward, the information LCD and
audible sounders inform the customer that it is their turn to be
Offering a significant upgrade to standard queue management
systems, the BlueCount solution lets you manage front and back
office work, and monitor the full customer service experience in
all services - using just one central server.
Our Queue Management System allows
• Maximize your service
by providing dynamic, customer-focused promotional or informative
multimedia messages to arriving and waiting customers;
• Maximize your productivity
by providing customer service agents with time-saving tools and
giving managers better control and planning tools;
• Maximize your customer satisfaction
by keeping order in the waiting areas, providing waiting customers
with clear info, and enabling better service;
• Minimize your waiting time
by combining streamlined workflow with clever queue management
• Minimize your customer churn
by combining improved customer experience and enhanced knowledge
base to build customer loyalty;
• Minimize your total cost of service
by combining rapid system implementation, low maintenance costs and
Get better quality and level of service
- The benefits provided by the queue management system solution
directly improve the quality and level of service.
- Customers are more satisfied when the waiting line is kept in order
by a clear logical system.
- Agents are more likely to provide efficient, high quality service
with less work stress.
- The system also produces statistical report data that is useful for
the employer who cares about customer convenience and the work
quality of employees.
Why use a Queue Management System?
For the CustomerThe customer comes up to the ticket dispenser, reads a range of
offered services and pushes a touch sensitive screen in a necessary
place or a key and prints the ticket with his queue number.
Now your customer may wait until he will be called without
bothering himself to stand in line or not worrying about queue
jumpers. Assessment of a preliminary waiting time is also an
advantage for the customer.
For the StaffWhile adjusting the system, each employee and each work place is
identified. With service operations adjusted in advance, each
employee in his program or key calling system sees whether there
are waiting customers. If there are waiting customers, an employee
pushes a pull key.
This is the main function of the calling system but there are
additional functions that would satisfy even the most complex
algorithms of customer service.
For the Managers
The system records information and its related history on every
printed ticket. The system provides service reports, including
daily, monthly and yearly based statistics, as well how many and
what kind of operations have been performed.Functional Components
Statistical data helps in taking decisions about reducing or
increasing the number of services and about the distribution and
co-ordination of operations carried out by employees.
A dedicated ticket dispenser integrated in the queue management
system ensures stable and continuous system operation.
• 17 inch IR touch screen LCD monitor
• 80mm thermal printer with auto cutter;
• Inbuilt industrial PC with windows 7/10 OS.
• Inbuilt amplifier and speaker for voice annoucement in multiple
• Installed our queue management system software which can support
for multiple language
• Color can be customize,also can print your logo on it.OEM
supported,and customization available
Software Counter call pad terminal (workstations)Each employee has a computer, where performs ticket call functions.
It works as a terminal application,used to call customers. Its
implementation is made through the counter computer (typically an
existing equipment at the counter). Works on XP/Win7
Multimedia Player Box for LCD DisplayThis player box enables the connection of a plasma, LCD display or
other means to the queue management system. The display can be
prepared according the customer requirements, to show the updated
queue customer service information and also to provide advertising
Queue Management System Software
|Unicode Queue Management Software|
|1. control software||signal communication center|
|2. management software||customaries set up the queue system|
|3. ticket dispenser panel||take a queue number ticket|
|4. Reports of the queue system||give out enough useful reports|